NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 160TB HDD Expansion Chassis

5995.00 USD*

Description

NewTek understands the importance of your production and we are here to ensure nothing lets you down when it matters most. NewTek provides the very best in support, making sure your voice through video is always heard.We're sure that you'll enjoy years of successful productions with your NewTek live production system and accessories. Selecting ProTek for enhanced coverage is an effortless way to gain even more confidence and protection.<b>Email Support, 24x5</b>Customers access Global Support via email. Support can be contacted by email which operate 8am-5pm CST, CET and ICT.<b>Extended Warranty</b>Extension of the initial hardware warranty during the ProTek covered period.<b>Priority Hardware Repair</b>ProTek customers receive priority hardware repair.<b>Remote Hardware Diagnostic Service</b>ProTek technician may offer a remote diagnostic session to assist in troubleshooting and diagnosis of your hardware issues. This service is provided on an as needed and scheduled basis.<b>75% Discount on NewTek University Classes</b>ProTek customers will received discount on all classes in the NewTek University portfolio.<b>1-Hour Emergency Telephone Support 24x7</b>Access ProTek Global Support 24x7 via telephone. Target response time is 1-hour from initial request. English language support. Product name, serial number and ProTek ID number is required for telephone assistance.<b>Expedited 4-Hour Service Resolution Goal</b>We will do our best to provide a resolution within four hours of your initial request.<b>Priority Queue for Support Inquiries</b>Expedited handling of all Ultra support inquiries.<b>Advanced Hardware Replacement</b>Reduce downtime by receiving a factory reconditioned replacement product in lieu of returning your initial product for repair. Advanced exchange saves you significant downtime. Advanced exchange is provided at NewTek's discretion.<b>Note:</b> NewTek Remote Storage is not eligible for Advanced ExchangeIf the warranty period has expired, there will be a reinstatement fee in order to provide ProTek coverage. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period.